The cruise industry is growing rapidly, creating many opportunities for employees to build rewarding long-term cruise ship careers. Although many crewmembers are happy with the cruise ship job they have onboard, others have had their sights on getting promoted even before they were hired. Once you land your first job in the cruise industry, you […]
Many people start their work on cruise ships as a quest for a dream job that lets them get paid to travel. However, it’s worth considering that a long term cruise ship career path is possible. Whether starting in an entry level cruise job or getting hired into a supervisory role, one must understand the education, skills, and experience […]
If you work in a customer facing role, successfully managing customer interactions can make a huge difference in your cruise ship career success. Whether you are in a land-based job or in a cruise ship job, at some point you must deal with customers or guests that are difficult, unruly, angry, loud, unreasonable or just […]
Crewmembers benefit greatly when passengers are impressed by the service that is given to them on their cruise vacation. What are the best ways to wow a guest to the point that makes them tip you well and/or make positive comments about you? Cruise ship jobs that require crewmembers to interact with guests have a […]
How a passenger feels about their cruise will impact whether they return for another cruise. Furthermore, how guests feel about a crew member has the potential to help a cruise ship career as well as hurt a performance appraisal of that employee. Here’s your opportunity to learn more about the importance of passenger feedback.
Safety training on cruise ships is serious business, with crew members required to attend safety inductions, participate in fire drills and abandon ship drills, and also take additional courses in safety when the training is offered.
Before we can deal with the customer we need to understand them. By understanding their expectations and motivations, we can move forward and try to make them feel special. Although every guest is unique, the tools you use to deal with passengers remains constant.
You will probably not be alone on the day you join the ship. There may be 10, 20, 30, 40, or more “New Joiners” on any given turnaround day. This means that by the same time next cruise, a whole new batch of new joiners will embark on your cruise ship. Here’s what to expect […]
Although we would like to assume that all passengers are happy when they are on a cruise, the reality is that there are all types of guests with all sorts of complaints. These passengers will at times be difficult, angry, impatient, intimidating and demanding. They will feel that they have been treated unfairly, they don’t […]
Getting hired for an entry level Food and Beverage (F&B) job on a cruise ship may be your ticket to an exciting career within this competitive industry. What additional training can help you get promoted?