Although we would like to assume that all passengers are happy when they are on a cruise, the reality is that there are all types of guests with all sorts of complaints. These passengers will at times be difficult, angry, impatient, intimidating and demanding. They will feel that they have been treated unfairly, they don’t like what you are doing and they will want solutions. Here’s how to handle cruise passenger complaints.
To access the full article, please Log In.
FREE: The Insider’s Guide to Cruise Ship Jobs
Find out more about what it’s really like to work on cruise ships with a FREE copy of The Insider Guide to Cruise Ship Jobs. This 28 page guide gives you a behind-the-scenes look at living and working on luxury cruise ships.
Enter Your Name and Email Address Below For Instant Access